Terms of Service
Effective date: {{MM DD, 2025}}
1. Acceptance of Terms
By accessing or using MedComplyAI (“Service”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service.
2. Service Description
MedComplyAI provides AI-assisted analysis to help users assess documentation against FDA 21 CFR 820 and ISO 13485 requirements for audit readiness. The Service provides advisory outputs only and is not a substitute for professional regulatory advice or legal counsel.
3. Eligibility & Accounts
You must be at least 18 years old and authorized to bind your organization. You are responsible for maintaining the confidentiality of your account and credentials and for all activity under your account.
4. Customer Content & Access
You retain ownership of documents analyzed by the Service. Where connected to third-party storage (e.g., Box), you authorize MedComplyAI to access designated folders with read-only scope to provide the Service. You represent and warrant that you have the right to grant such access.
5. Privacy
Your use of the Service is subject to our Privacy Policy, which explains how we collect and process personal data.
6. Restrictions
- No unlawful, infringing, or harmful use.
- No reverse engineering, interference, or circumvention of security or access limits.
- No use to create a competing service by copying outputs, models, or datasets.
7. Intellectual Property
MedComplyAI owns the Service and all related intellectual property, excluding your content and third-party marks. Subject to these Terms, you receive a limited, non-exclusive, non-transferable license to use the Service during an active subscription.
8. Disclaimers
THE SERVICE IS PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND. MEDCOMPLYAI DOES NOT GUARANTEE REGULATORY COMPLIANCE OR SUCCESSFUL AUDIT OUTCOMES.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MEDCOMPLYAI SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO MEDCOMPLYAI IN THE SIX (6) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
10. Indemnification
You agree to defend, indemnify, and hold harmless MedComplyAI from and against claims arising from your content, your misuse of the Service, or your violation of these Terms.
11. Suspension & Termination
We may suspend or terminate access for breach or risk to the Service, users, or third parties. Upon termination, your access ceases and certain provisions survive (including Sections 7–12).
12. Governing Law
These Terms are governed by the laws of [Your State/Country], without regard to conflicts of law. Venue shall be the courts located in [Your County/State].
13. Changes
We may update these Terms by posting a revised version with a new effective date. Continued use constitutes acceptance.
14. Contact
Questions about these Terms? Email legal@medcomplyai.com.