Privacy Policy
Effective date: {{MM DD, 2025}}
Overview
This Privacy Policy explains how MedComplyAI (“we”, “us”) collects, uses, and protects personal information when you use our website and services.
Information We Collect
- Account & Contact Data: name, email, company.
- Usage Data: log events, device/browser info, pages viewed.
- Customer Content: documents accessed through integrations (e.g., Box) strictly to provide the Service. We access only folders you authorize (read-only).
- Support Communications: messages and inquiries you send to us.
How We Use Information
- Provide and improve the Service, including document analysis and report generation.
- Authenticate users and secure accounts; detect abuse and fraud.
- Communicate with you about product updates, billing, and support.
- Comply with legal obligations.
Data Processing & Retention
We minimize data retention. Source documents from Box are processed with read-only, zero-copy access; we store only metadata, findings, and generated reports as needed for your use. You may request deletion at any time via privacy@medcomplyai.com.
Third-Party Services
We rely on trusted processors (e.g., Box, Vercel, Supabase, and cloud AI providers) to deliver the Service. These providers are contractually bound to protect data and act on our instructions.
Security
We use encryption in transit and at rest where applicable, strict access controls, and audit logging. No method of transmission or storage is 100% secure, but we continuously improve our safeguards.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data. Contact us at privacy@medcomplyai.com.
Children’s Privacy
The Service is not directed to children under 16 and we do not knowingly collect their data.
International Transfers
Where data is processed outside your region, we use appropriate safeguards (such as contractual clauses) consistent with applicable law.
Changes to this Policy
We may update this Policy from time to time. We will post the updated date at the top and, when appropriate, notify you.
Contact
Questions about privacy? Email privacy@medcomplyai.com.